Customer information
For any query Please call At
Name-Mars E Services
Email Id-arvind@marse-services.in
Contact No-9818034740
Address- Office WH-89, 1st Floor, Mayapuri Industrial Area,
Phase-1, New Delhi - 110064
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Service Center Detail.
WH-89, 1st Floor,Mayapuri Industrial Area, Phase-1,New Delhi - 110064
Device details.
Select Product
Device
Accessories
Device & Accessories Both
Please Select Brand
Nubia
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Select problem
The appearance is deformed due to the stress.
The interface, pins and other metal parts of mainboard are oxidized and mildewed.
LCD broken
Touch screen auto working
Touch screen not working
Inside or outside of the earphone slot broken, and lead to cannot send or receive voice
The key is ripped off or loosen
The charger/cable connector becomes deformed or the pin of connector is damaged.
Card Slot ripped off or loosen
have faults when using communication software like Skype,Line and IMO
have faults when using social software like Facebook,Twitter,Google+,Instagram
have faults when using other applications
mic not working
mic volume low
Earpice not working or low
Comparing with the same model headset, there is no sound in earphone
Other headset failures
Speaker auto switch on when stand by
No keypad tone/Operation tone
Spekar not working or distorted
Ringtone become tapering or slow
No audio in loudspeaker at all
During the call in handfree mode, there is harsh noise or no sound.
During the call, the volume of the receiver of ones own side is too weak.
echo/disturbed sound/low volume
Bluetooth headset - audio problem
Can not connect the camera
Cannot videotape normally.
Cannot enter the camera mode to take photo.
Can not switch the front/rear camera
Flash light does not work
Hang up when taking photo
Fail to save/read pictures
Muddy screen when taking photo
Cannot focus when taking pictures
Can not charge
Battery drain fast
The talking time or standby time is obviously less than the standard specified in the user manual.
USB cable broken
Mobile phone travel charger Can not charge
GPS can not locate
No GPS signal
Fails to detect the Bluetooth devices when the Bluetooth device is switched on.
Bluetooth can be detected, but the Bluetooth cannot work properly.
Obvious noise can be heard at the other side during a call
Call in /out voice is discontinuous
During a call, users can hear themselves
The sound from the caller side is weak
The sound from the receiver side is weak
After the phone is connected, no sound can be heard from the receiver at ones own side.
After the phone is connected, no sound can be heard from the receiver of the other side.
Call drops under normal network state.
Cannot call out/in
Cannot video call out/in
Can read SIM/UIM but no signal, no transmission
No 3G signal
No 4G signal
Can not manual or auto interchange 2G/3G/4G
NFC problems
The WIFI signal is weak
Can not connect to WIFI
Some time network drop
Fail to receive SMS/MMS
The response is slow or the positioning is not accurate.
Line on display or blank display
Can power on but white display
Can not adjust backlight
Screen watermark
Screen shaking/Flicker
Display invert/Color display abnormal
Bright dot/Dark dot/Dead dot
Black or white lines on the screen
Slow response or too slow to operation
Freeze during charging
Freeze during operation
Freeze when power on
Cannot switch on
Cannot switch off
Automatically power off and then power on
Automatically switch off
Buyer s Remorse
Infrared ray problem
Fingerprint identification problem
Other failures
No trouble found.
OOW (Out of warranty period) or CID(customer induced damage)
Proximity sensor problem
FM radio cannot search and play FM programs.
handset overheating problem
Software upgrade from lower to high version without any functional problem
Key button indicator failure
Forgot password
Can not read TF card
Cannot Read SIM Card
Vibration abnormal or No vibration
Light sensor problem
Gravity sensor problem
Can not synchronize PC data
Key button/side key button failure
Cannot switch on
Automatically restart/Unexpected reboot
Fail to keep the switching-on state
Freeze during standby
Automatically switch off
Freeze during operation
Cannot call in
Cannot call out
Call drops
Noise during talking
Cannot receive voice
Cannot send voice
No video image when calling out
No video image when calling in
Fail to receive SMS/MMS
Handfree sound malfunction
Low receiving volume
Low transmitted volume
Echo during talking
PTT call failure
No sound in the earphone
Unstable signal
No service
No signal
Fail to detect Bluetooth
Bluetooth malfunction
Fail to search TV signal
Fail to identify SIM-card
Fail to identify the T-flash card
Handset fails to access the network.
E-mail failure
Clock error
Disordered menu
Cannot charge
Short standby time
Battery cannot be fully charged
Battery bulging or liquid leak
Battery failure
Charger failure
Display malfunction
No backlight
Touch screen failure
Touch screen insensitive
proximity sensor issue
Segments missing
LCD liquid leak
Color problem
Car-kit/earphone indicator display improperly
No ringtone
Noise ringtone
Low ringtone
No vibration
Key button failure
Side key failure
Stained
Cracked
Housing defect
Charger/Cable connector damaged
SIM/UIM card slot damaged
Oxidization
Deform
Abnormal sound while flipping clam shell handset
Difficult assembly
Rotating axis tight
Fail to take pictures
Fail to save pictures
Fail to videotape
Fail to focus automatically
Muddy screen when taking photo
Flash light does not work
software upgrade by SD card
software upgrade by pc tool
Can not record
Fail to play MP3/MP4/Vedio
FM does not work
Streaming media failure
Fan does not work
CMOS clock error
Cannot resume from hibernating mode
Communication module signal is unstable
Communication module cannot register to network
Communication module cannot identify the USIM card
Cannot connect to the Ethernet
Touchpad/track-point failure
Camera failure
VGA switch display is abnormal
Device over heated
The handset turns into FTM(Factory Test Mode) unexpectedly
Locking Problem
Damaged by improper repair
Mainboard damaged
Assembled with unauthorized accessories/parts/components
Other failure
Wrong parts or missing parts
WIFI/DIRECT cannot be enabled
WIFI/DIRECT search/connect/transmission malfuntion
Hotspot malfunction
Bluetooth cannot be enabled
Bluetooth device cannot be found/paired
Data/voice transmission over bluetooth malfunction
GPS cannot be started
GPS fail to locate
GPS cannot navigate
NFC does not work
NFC is insensitive
Fax malfunction
FM radio malfunction
Fingerprint is insensitive
Fingerprint does not work
Other App failure
Online update failure
PC suite or driver failure
Auto-run SW failure
3rd party App failure
No trouble found
Gravity sensor problem
Light sensor problem
Vibration problem
Can not read SIM Card
Can not read TF card
Can not synchronize PC data
Automatically switch off
Automatically restart
Cannot switch off
Cannot switch on
Hang when power on
Hang during operation
Hang during charging
Slow response or too slow to operation
Bright dot/Dark dot/Dead dot
Display invert/Color display abnormal
Screen watermark
Screen shaking/Flicker
White Display
Can not adjust backlight
Black display/No backlight
Touch screen no response
Can not connect to data network
WIFI signal weak
Can not connect to WIFI
Can not manual or auto interchange 2G/3G/4G
No 4G signal
No signal, No transmission
Cannot call out/in
Call drops
Echo during talking
Call in /out voice is discontinuous
Fail to detect Bluetooth
No GPS signal
GPS can not locate
Travel charger malfunction
USB cable malfunction
Short standby time
Battery bulging and liquid leak
Can not charge
Zoom problem
Hang up when taking photo
Flash light does not work
Can not connect the camera
Bluetooth headset - audio problem
NO outgoing audio
Earpiece not working
Handfree sound malfunction
Earpiece low
No audio in loudspeaker
Ringtone is distortion
Low ringtone
No keypad tone/Operation tone
Speaker auto switch on when stand by
No sound in headset
one side headset not working
cannot record
Outgoing voice is low
Proximity sensor problem
FM does not work
Device over heated
Software upgrade
Fingerprint identification problem
Infrared ray problem
LCD broken
Glass broken
TP broken
Color fade
Scratch
Component drops
Crack break
Surface dirty
Dust go inside
Color change
Covers big gap
Covers gap not smooth
Battery cover loose
Component missing,wrong component
Screw missing
Battery cover missing
Accessory missing
Accessory wrong
Cover dent
Not switch on
Auto restart when switch off
Auto restart when using
Auto off when turn on
Auto off when using
Auto off when standby
No ring tone when switch on
No ring tone when switch off
Handset not charging
Battery not charging
Charger not charging
Data cable not charging
Data cable charging not full
Travel charger charging not full
Charging not full on above conditions
Charging not stable
Improper charging show
Battery short endurable
Hang while switch on
Hang while calling and menu browsing
Hang while messaging and typing
Hang while internet browsing
Hang while in game or Java program
Hang while take video and play video
Hang while using multimedia
Hang while using internet
Hang while using peripheral expansion function
Hang for other reason
Hang while switch off
Hang while switch on
Auto restart after hang
Restart when calling and menu browsing
Restart when messaging and typing
Restart when internet browsing
Restart when in game or Java program
Restart when take video and play video
Restart when using multimedia
Restart when using internet or data transmission
Restart when using peripheral expansion function
Restart for other reason
No network found/ fail registerd
Voice not continue (call interruption)for signal weak
Call drop for signal weak
Off net/re
Signal weak
Unable to make outgoing call
Can not receive call
Hang while pull out handsfree
Hang while connect handsfree
Can not pick call
Can not hang up call
Key not working while call
Web problem
SMS problem
Color SMS problem
Mail problem
Bluetooth can not connect
Bluetooth voice problem
Bluetooth data transmit problem
Not able to connect with PC
Can not download/data transmission
Disconnect with PC while transmit
WiFi can not connect with AP
WiFi signal weak
GPS not start/not work
No satellite signal/failed in location
GPS shows operation error
GPS other problem
Radio can not turn on
Unable to search any radio station
Incomplete radio program search
Radio signal weak/noise
Clock not able to run correct time
Clock not able to run correct date
Alarm problem
Game problem
Compass problem
White screen when switch on
Call and main menu white screen
White screen when messaging and typing
White screen when internet browsing
White screen when in game and java program
White screen when take video and play video
White screen when using multimedia
White screen when using internet or data transmission
White screen for other reason
White screen when standby
White screen when switching off
White screen when install battery
No backlight
Backlight dim
Backlight uneven
Backlight leak
Keybutton no back light
Keybutton back light dim
Keybutton back light uneven
Keybutton light leak
Keybutton light always on
Signal light always on
Signal light abnormal
Flash LED not working
Flash LED always on
Torch not working
Torch always on
Torch dim
Torch colors abnormal
Light sensor not working
Distance sensor abnormal
Missing LCD line/pixels/LCD bright line
LCD black block/LCD black
LCD blurred screen/LCD random screen
LCD flickering
LCD picture upside down
LCD picture dislocation/twist/screen shot
LCD change color
Waves on LCD
LCD dim
Auto quit when in video model
Can not take picture
Can not do video recording
Video recording auto off
Video record can not save
Video record missing
Video can not replay/auto quit
Video not complete/abnormal in display
Video play not smooth
Video time not correct
Blurred screen when take video
Video color cast
Video vague,blur
Video flickering
Video show wave
Video black block/LCD black
Shows camera not ready
Camera not working
Loudspeaker no sound
Loudspeaker low sound
Loudspeaker noise sound
Loudspeaker elec
Key sound abnormal
Loudspeaker sound abnormal
Video sound abnormal
Earphone no sound
Earphone sound low
Earphone noise sound
Earphone elec
Mic can not pick up sound
Mic pick up sound low
Mic pick up sound with noise/elec
Echo sound
Harsh howl
Handsfree no sound
Handsfree sound low
Noise while using handsfree
Handsfree not pick up tone
Handsfree can not pick up and hang the call
Handsfree not recognized
Handsfree sign still when disconnect with handsfree
Key no function
Key insensitive
Key function disorder
key loose
Key drop
Key abnormal hard to push
Key noise big
Key sound abnormal
TP not working
TP point not accurate
TP not stable
TP easy wrong touch
Function key fail
Function key not stable
Finger ID sensor recognize fail
Finger ID sensor not stable
Vibrate not working
Vibrate abnormal noise
Vibrate weak
Continue vibrating
G sensor fail
G sensor react slow
G sensor not in balance
TF card not reading
TP card not locked
SIM card not detected
CM013-Camera s Infrared Sensor can t work
CM012-Other Camera problems
CM010-Camera physical damage
CM011-Camera Lens scratched or broken
CM009-Back Flashlight failure
CM008-Front Flashlight failure
CM007-Can t save photo
CM006-Front Camera and Back Camera can t switch
CM004-Photo isn t clear
CM005-Photo is headstand
CM003-Camera have lines or white spots
CM001-Camera can t work
CM002-Camera can t focus
CG010-Other charging problems
CG009-Can t charge to full
CG008-Show charging symbol but can t charge
CG007-Fast charge doesn t work
CG006-Charged slowly
CG004-Not charging in Switch off mode
CG005-Can t charge when power on
CG003-Charger physical damage
CG001-Charger can t charge
CG002-Charger charged slowly
BT014-Battery Connector poor contact
BT015-Battery Cover damage
BT013-Battery Connector damage
BT012-Battery running down when charging
BT010-Battery physical damage(mould, broken)
BT011-Battery error
BT009-Battery blast
BT008-Battery burning
BT007-Battery leakage
BT006-Battery heating
BT005-Battery swelling
BT004-Battery drain very fast
BT003-Battery charged slowly
BT002-Battery can t charge full
BT001-Battery can t charge
AR001-Other Accessory problems
AD006-Other audio problems(Such as problem in audio with any applications)
AD005-Receiver works intermittently
AD004-Receiver noise
AD003-Receiver loud
AD002-Receiver low sound
AD001-Receiver no sound
DS001-White screen
DS002-Black screen
DS003-Display with disordered or lines
DS004-Display with spots or dots
DS005-LCD light-leaking
DS006-LCD Broken
DS007-Display blinking
DS008-Other Display problems
DS009-Display remains on while calling (Proximity sensor)
DS010-Display accidentally touch mode
ER001-Earphone not connecting phone
ER002-One side of Earphone doesn t work
ER003-Both sides of Earphone don t work
ER004-Both sides of Earphone don t work & MIC doesn t work
ER005-Earphone MIC doesn t work
ER006-Earphone voice is abnormal
ER007-Earphone physical damage(broken,bent,etc)
ER008-Earphone doesn t work(not earphone problem)
ER009-Earphone Connector damage
KY001-Camera Button doesn t work
KY002-All Keypads failure
KY003-Some Keypads failure
KY004-Side Key doesn t work
KY005-Keypad damage
KY006-Keypad Backlight failure
KY007-Wrong key display
KY008-Other Keypad problems
MC001-MIC no sound
MC002-MIC low sound
MC003-MIC noise
MC004-MIC works intermittently
OT001-Phone lock
OT002-Customer s data lost
OT003-Phone contact problems(No storage, flashback,no display, lost)
OT004-Other Application problems
OT005-Other connectivity problems
OT006-Customer experience-customer phone has no problem
OT007-Dust or dirt intrusion
OT008-Liquid damage
OT009-Uphousing damage
OT010-Lowhousing damage
OT011-Decoration damage
OT012-Waterproof Phone Sealing Plug damage
OT013-Torch can t work
OT014-LCD Lens Scratch (Not TP)
OT015-LCD Lens Broken (Not TP)
OT016-Handset bent
OT017-Other Mechanics problems
OT018-Showing insufficient memory
OT019-Other Memory problems
OT020-Screen doesn t rotate automatically
OT021-Can t adjust brightness of screen
OT022-Map doesn t show direction
OT023-Can t show altitude or show wrong altitude
OT024-Phone Flip Cover not detecting(Not Flip Cover problem)
OT025-Fingerprint identification doesn t work
OT026-Iris scans failure
OT027-Other Sensor related problems
PW001-No power on
PW002-Power on stopped at Logo
PW003-Boot and robot appear, can t power on correctly
PW004-Unable to complete boot(unable to skip wifi or google account)
PW005-Power on then power off immediately
PW006-Power on and off repeatedly
PW007-Restart
PW008-Power off automatically
PW009-Hanging
PW010-Can t be waken up in standby mode
PW011-Phone Heating abnormally
PW012-Other Power problems
RG001-No ringtone
RG002-Low ringtone
RG003-Incoming call without ringtone occasionally
SD001-SD Card can t be read (SD card problem)
SD002-SD Card transfer slowly
SD003-SD Card non-original
SD004-SD Card virus
SD005-SD Card physical damage
SD006-SD Card Cover comes off
SD007-SD Card Slot damage
SD008-SD Card can t be read
SD009-SD Card transmission speed is slow
SG001-No signal/No Service/No network
SG002-Weak signal
SG003-Unstable signal
SG004-Can t call in and call out
SG005-Call dropped
SG006-Can t connect to internet
SG007-Send or receive message abnormal
SG008-Other Cellular Access problems
SM001-SIM Card Cover damage or Poor fit
SM002-SIM Card Slot Pin damage
SM003-SIM Card can t be read
SM004-SIM Card fail to register
SM005-Require PIN code
SM006-Other SIM Card problems
SP001-Speaker no sound
SP002-Speaker low sound
SP003-Speaker noise
SP004-Speaker works intermittently
SW001-Alarm not working
SW002-Can t install application
SW003-Application flashback
SW004-Show error when start application
TP001-Touch Screen doesn t work
TP002-Some area of Touch Screen can t work well
TP003-Touch Screen can t locate accurately
TP004-Touch Screen broken
TP005-Touch Screen Button can t work
TP006-Other Touch Screen problems
UB001-USB Cable can t charge
UB002-USB Cable can t connect to PC(data transmission)
UB003-USB Cable physical damage
UB004-Can t transfer data(Not USB Cable problem)
UB005-USB OTG Not detecting/connecting
UB006-USB Connector damage
VB001-Vibrator doesn t work
VB002-Vibrator noise
VB003-Vibrator weak
VB004-Vibrator works continuously
WR001-WIFI/BT/GPS/FM can t be turn on
WR002-Can t connect WIFI/BT/GPS/FM
WR003-Unstable WIFI/BT/GPS/FM signal
WR004-Weak WIFI/BT/GPS/FM signal
WR005-Connect slowly
WR006-Other WIFI/BT/GPS/FM problems
ER010-Earphone Symbol Display On Screen-Without Earphone
INSTALLATION
BEARING SOUND
BLADE DAMAGE
HUMMING SOUND
LESS AIR DELIVERY
LIGHT NOT WORKING
MOTOR JAM
NOISE ISSUE
NOT WORKING / DEAD
REMOTE NOT WORKING
REMOTE RECEIVER NOT WORKING
OTHERS
SLOW SPEED
WOBBLING
Led Light issue
Battery Backup Issue
No Fault Found
Charging Issue
Net Damage
Touch Sensor not working
Front Cover Damage
UV Light Not working
Dead
ON/OFF Switch Not Working
Sensor Not working
Energy Ring Light Not showing
Adopter Not working
Motor Not working
Other
SENSOR NOT WORKING
DEAD
SENSOR LIGHT NOT WORKING
Cannot switch on
Automatically restart/Unexpected reboot
Automatically switch off
Device over heated
Other failure
Other failure
Battery failure
Touch screen failure
Side key failure
Low receiving volume
Fail to keep the switching on state
Fail to take pictures
Can not record
FM does not work
Camera failure
WIFI/DIRECT search/connect/transmission malfuntion
Fingerprint does not work
Other App failure
Third party App failure
Call drops
No service
Short standby time
Battery cannot be fully charged
No backlight
Touch screen insensitive
Housing defect
Key button failure
Segments missing
Noise ringtone
Net not working
Fan not working
Net power slow
Receiver no sound
Battery can t charge
Battery drain very fast
Battery swelling
Battery heating
Battery Connector damage
Battery Cover damage
Battery Cover damage
Charged slowly
Camera can t work
Flash Light Failure
White screen
LCD Broken
Other Display problems
Earphone not connecting phone
Side Key doesn t work
MIC no sound
Torch can t work
No power on
Auto Restart
Power off automatically
Power off automatically
No signal/No Service/No network
Vibrator not Works
Software problem
MIC NOT WORK
PAIRING ISSUE
DEAD
CHARGING ISSUE
SOUND PROBLEM
BATTERY BACKUP ISSUE
Left Side Not Working
Right Side Not Working
Touch Broken
Internet Disconnection problem
DEAD
Battery Backup issue
Heating Issue
Display Flickering
Charging issue
Restart problem
Dead
Speaker not working
Network issue
C Type not working
USB Not Working
Dead
Light not working
DEAD
Connectivity problem
Keys not working
DEAD
Speaker not work
Mic not work
Keypad not work
LCD DAMAGE
TOUCH NOT WORKING
Application Issue
Display Blank
NO Display
Mouse not working
Hinch Issue
Touch screen not working
window corrupt
Other issue
Mouse pad not working
Auto off sometime